FAQs

Discounts / Ordering / Shipping

Q: Where can I buy BOLDIFY products?
A: BOLDIFY products are currently available online only, at our Direct Site and our Official Amazon Storefront. 


Q: Can I place my order over the phone?

A: For security reasons, we DO NOT take orders over the phone. You can place an order safely and securely online via our Direct Site or our Official Amazon Storefront. 
We are, however, always happy to resolve your questions or concerns regarding our products, promotions, or previously placed orders over the phone.


Q: What payment methods do you accept?

A: We accept Visa, MasterCard, American Express, Discover, Apple Pay, Diners Club, JCB, Venmo - or Express Checkout with PayPal, Amazon Pay, or Google Pay.


Q: Where do I apply a Coupon Code?
A: We strive for total transparency when it comes to pricing, so the "Discount" box is placed on the very first page of the Checkout process. That way, you can see a the total price of everything in your cart, minus any applied discount, BEFORE you go any further into the purchase process.
 
On Desktop: You'll find the Discount Box on the right-hand side of the screen, directly below the list of items in your Cart: 

Enter your Coupon Code, exactly as provided, then click "Apply"; adjusted pricing will appear under the box.

On Mobile: On the first Checkout Screen, click the tiny drop-down arrow shown to the right of "Show Order Summary" at the very top of the page:


The Discount Box appears in this section; enter your Coupon Code exactly as provided, then click "Apply" and ensure updated pricing below:


Q: The system won't apply my Coupon Code. Why?
A: Most importantly, you should know that Coupon Codes cannot be combined; if you have more than one code, please use the one that provides a bigger discount to ensure the best value.

Secondly, Discount Codes are set up with specific parameters to ensure use within the intended scope. For instance, all BOLDIFY Coupon Codes are strictly limited to one use, per account/household; if you try to use a Coupon Code a second time, the system will not allow you to do so. If you've received a Loyalty Coupon for being a returning customer, it's likely that particular code requires use by an account with an established order history; if you were to give the code to a friend who'd never ordered from us before, the system wouldn't allow for them to make use of it. 

If you have questions about a discount, please email us here, being sure to provide your name, the email address associated with your BOLDIFY cart/order history, and the Coupon Code in question, so that we can promptly and effectively assist.

Q: How long do orders placed on getboldify.com take to arrive?

A: Orders placed on our direct site are  usually shipped within 3-5 Business Days, and generally delivered within 7-10 Business Days. Please keep in mind, this is only an estimate; while orders generally arrive well ahead of schedule, there are rare times during which delivery may take longer than expected. 

PLEASE NOTE: While we are doing our best in the COVID-era to fulfill orders promptly and get them to their destination on time, delays due to an influx of orders and extreme carrier volume are not uncommon. 

Here are some guidelines and helpful hints: 
- Please allow at least 5 business days post-placement to inquire regarding the fulfillment of your order. Know that we're doing our best to get it on its way, and are generally able to do so within the quoted 3-5 Business Days.
- Package Tracking inquiries should be directed to the Carrier in question (UPS, USPS, FedEx, etc) for prompt resolution, unless
- The online Tracking Information hasn't been updated in at least 10 calendar days. In such cases, please reach out to BOLDIFY's dedicated Customer Care Team here so that we can file a claim with the carrier and get a replacement on its way to you. 

On behalf of BOLDIFY and our Carrier partners, we appreciate your patience and understanding!


Q: What about items that are eligible for "Fast, Free" Shipping?
A: The Fast, Free Shipping option is available only for specific products, as noted on the Product Listing Page for each individual item. Please note, expedited shipping can only be obliged if all products in the order qualify; if some do and some do not, the Expedited Delivery selection will be omitted from the Checkout Process, and Standard Shipping will be the only available option.

If all items in your order qualify for Fast, Free Shipping (expedited delivery), you'll need to select that option during the "Shipping/Delivery" portion of the Checkout Process to take advantage of the offer. The system default is Standard Shipping, therefore selection of an alternate option is required to obtain any other delivery method.

Q: Can I alter/cancel my order after I've placed it?
A: No, placed orders cannot be amended or canceled. In order to offer the most expedient fulfillment experience, orders are payment-captured immediately upon placement, and sent directly to the warehouse for fulfillment; once in the warehouse's queue for picking and packing, orders are not eligible for alteration/cancellation. Please be sure to double-check all the items/information for your order prior to submission, and understand that, once the order's been placed, you won't be eligible for a refund until it's been delivered. If you have any questions about our policy or a recent order, you can reach our Customer Care Team here.

Q: My order says it was “Delivered”, but I haven’t received it; what do I do?

A: For orders delivered within the last 5 Business Days, we would ask that you allow more time for carrier delivery; in some instances, there are timing/scanning discrepancies that can cause an order to be marked delivered before it’s actually dropped off.

If your order was marked as “Delivered” more than 5 Business Days ago, please reach out to us via email here so that we can identify and resolve the issue.


Q: What if I try a product and I don’t like it. Is there any kind of Satisfaction Guarantee?
A: We stand fully behind all BOLDIFY products with our Satisfaction Guarantee. If you purchase a bottle of any BOLDIFY product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day! 
Please Note: We reserve the right to deny a replacement promotional item that was shipped in accordance with the submitted request for which delivery failed due to no fault of our own. Please contact us promptly for assistance, and understand that the outcome will consider the circumstance and be determined on a case-by-case basis. Any exceptions to policy should be considered a one-time courtesy, and are not indicative of an assurance for a similar outcome in future instances.